FAQ
What makes your puzzles unique?
Our puzzles are more than just simple assembly games: they are designed as real works of art. Each piece is precisely cut and features elegant organic shapes, in line with the theme of the image. Once assembled, the puzzle becomes almost invisible, offering a
rendered harmonious and fluid.
What materials do you use?
Our puzzles are made in France from 3 mm thick European wood. This material, both durable and aesthetic, guarantees incomparable quality and solidity, while respecting high environmental standards.
How are the puzzles delivered?
Each puzzle is delivered already assembled in a neat packaging. You can choose to display it as is or take it apart to put it back together. A certificate of authenticity, numbered and signed by the artist, accompanies each piece.
Do you offer custom puzzles?
At the moment, we do not offer personalized puzzles. Our collections focus on works carefully selected for their unique and timeless character. You can nevertheless write to us to tell us about your personalized project, we will study it carefully.
How long does it take to receive my order?
Orders are generally shipped within 5 to 7 business days after validation. Delivery times may vary depending on the destination. Once your package has been shipped, you will receive a tracking link to track the delivery.
How to maintain a puzzle that has already been assembled?
If you choose to keep the puzzle assembled, it is recommended to handle it with care. You can protect it under glass or frame it to enhance it while preserving its quality.
Can I gift the puzzle directly to someone?
Of course! Our puzzles are delivered in a refined box, ideal for an exceptional gift.
Are puzzles suitable for children?
Our puzzles are designed for an adult audience, particularly due to the fineness of the cuts and the level of detail. They can nevertheless be done as a family, with adult supervision.
Are your puzzles environmentally friendly?
We take care to minimize our ecological impact by using wood from sustainably managed forests and by promoting local production. Our packaging is also designed to be recyclable.
What to do if a part is missing or damaged?
If you notice that a part is missing or damaged, contact our customer service via the form on our site. We will do what is necessary to send you a replacement part.
Is it possible to complete the puzzle multiple times?
Absolutely! Our puzzles are designed to be handled repeatedly. The quality wood and precise cutting ensure great durability, even after multiple assembly.
Do you offer limited editions?
Yes, some of our works are available in limited edition. Each series is produced in limited quantities, and each puzzle comes with a certificate of authenticity attesting to its rarity.
Can I frame my puzzle after I put it together?
Yes, once the puzzle is assembled, it can be framed like a real work of art. Our precise cuts and durable materials ensure an aesthetic result that is ideal for display.